FAQ | The Residences at Promontory

How do I apply for an apartment?

You may apply online by visiting theresidencesatpromontory.com. Please contact the leasing office for additional questions.

What is the length of the lease?

Available lease terms offered at this community is 12-18 months.

Are short-term leases available?

Yes. Available lease terms offered at this community include short-term options. The shortest lease we offer is 3 months.

What happens if I need to break the lease early?

Please contact the leasing office to discuss early lease termination.

Is renter's insurance required?

Yes, renter's insurance is required. For details, please contact our leasing office.

How much notice is needed before moving out?

All leases require a 60 day notice to vacate. Please contact leasing office for additional questions.

What utility companies do you use?

Our community utilizes Hocutt Billing for water and TXU for electric. Residents are responsible for setting up Electricity with the company prior to move-in.

What Cable/Internet Providers are available?

The following Cable/Internet providers are available at our community: Spectrum managed WIFI. For more information, please contact the leasing office.

When is rent due and how do I pay?

Rent is due on the 1st and is considered late on the 6th. You may pay your rent online by visiting our resident portal. If you have further questions, you may contact our leasing office team.

Do you give any discounts to local employers?

Yes, we are proud to offer employer discounts for the following employers: HEB, USAA, JP Morgan Chase, Plano ISD, City of Plano, Toyota, PepsicCo, Ericson, Baylor, Frito Lay, Children's Hospital, Texas Health Presbyterian Hospital, Medical City. Please contact the leasing office for a full list of discounts and concessions offered for preferred employers.

Does your community offer furnished apartments?

No, all apartment homes come unfurnished.

Is there in-unit laundry?

All apartment homes in the community include in-home laundry connections. For more information regarding our apartment home features, please visit our Features & Amenities page, or contact the leasing office.

What appliances are included?

All apartment homes will include the following appliances: refrigerator, stove/oven, dishwasher, microwave, disposal, washer/dryer. For more information regarding what is included in each apartment home, check out our Features and Amenities page.

Is there air conditioning/heating?

Yes, each apartment comes equipped with AC/heat. If you have additional questions, please contact the leasing office.

Are there ceiling fans?

Yes, ceiling fans are included in select apartment homes, located in bedrooms and patios/banconies. For information regarding apartment home features, please visit the Features & Amenities page.

Is there parking available? Is it free or paid?

The parking options at our community include open uncovered free, covered parking with a monthly fee. Town homes come with attached 2 car garage spaces. Additional fees may apply. Please contact the leasing office for more information regarding our parking policy.

Is there a gym, pool, or common area?

Yes, our community offers a variety of amenities for residents to enjoy, including a fitness center, swimming pool, and shared common areas such as resident lounge spaces. Please contact the leasing office for more information about our community amenities.

Can I rent out amenity spaces for private events?

While our amenities are available to all residents, we do not have any areas which can be rented for private events.

Are pets allowed? If so, are there breed or size restrictions?

We are a pet-friendly community; breed restrictions and additional fees may apply. More information regarding the associated costs and breed restrictions, please review our pet policy, or contact the leasing office today. (Link to pet policy on website).

Are there EV charging stations?

Yes, our community offers residents EV Charging Stations within the community. Rates and availability are subject to change based on demand. Please contact the leasing office for current EV charging station availability.

Are there grocery stores, restaurants, or schools nearby?

Yes, our community is conveniently located near grocery stores and shopping in the surrounding area, including H-E-B, Eatzi's Market & Bakery, Trader Joe's, Whole Foods, Sprout's Farmers Market, Stonebriar Centre, and The Shops at Legacy West. Please contact the leasing office for more information about nearby shopping, dining, and local services.

What is the roommate policy?

All individuals 18 years of age or older are required to complete an application, receive approval, and be listed on the lease. Additional information regarding leasing an apartment with roommates is available within our leasing portal. For further details, please contact our leasing office team members.

Is there a maximum number of occupants?

The maximum number of occupants per apartment is 1 bed- 2 occupants, 2 bed- 4 occupants, 3 bed- 6 occupants. Within our leasing portal, you will find more information about leasing an apartment with roommates. If you have additional information, please contact our leasing office team members.

Can guests stay over, and for how long?

Our guest policy is our community allows guests to stay for up to 7 consecutive days. Any stay beyond that would require prior management approval and may need the guests to be added to the lease. For restrictions on guests, please consult your lease agreement or speak with our leasing office team members.

Is there guest parking available?

Guest parking is available at the community. Guests may park in designated guest parking areas and are required to register and obtain a virtual parking permit for up to 24 hours. Contact the leasing office to find more information about our guest parking policy.

Who manages this community?

This community is professionally managed by Willow Bridge Property Company, a full-service multifamily real estate management and development company. Founded in 1965 and ranked among the top property management companies in the United States, Willow Bridge focuses on creating places people want to call home through exceptional service, thoughtful operations, and a people-first approach.

Is there a resident referral program?

Friends make the best neighbors! Our community offers a $250 referral bonus for eligible resident referrals. See a team member for more details.

What is the smoking policy?

Our community and apartments follow a restricted smoking policy to support a clean and healthy living environment.

Do you host resident events? If so, what types?

Yes, the community hosts resident events such as candle class, icecream social, margarita monday, charcuterie class, Halloween, thank full dinner, and more.

Frequently Asked Questions